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LAWRENCEVILLE, Ga. — A woman in Georgia who suffers from a rare condition was forced to call 911 after she did not receive the treatment she needed at an emergency room.

According to CBS46 in Atlanta, the woman, Christy Mitchell, suffers from a rare and life-threatening pulmonary disease that requires medicine to be pumped in her body every couple of minutes to allow blood flow and oxygen to her lungs.

But on Friday, her pump malfunctioned, according to CBS46. She reportedly went with a friend to the emergency room at Gwinnett Medical Center in Lawrenceville, Georgia.

Mitchell told the station she did not receive the immediate care she needed. She and the friend left the hospital and then called 911.

According to CBS46, she and her friend then went to a shopping center nearby, and paramedics there immediately gave her the treatment she needed, saving her life.

The woman’s friend, Brannon Chappell, told the station that leaving the ER with Mitchell “was the hardest thing I’ve ever done in my life.”

But the two were reportedly forced to do so after the lack of treatment, even after she suggested calling the physician’s assistant with whom she regularly works, so that the PA could explain how dire her situation was.

The medical center issued the following statement to CBS46:

“While we are unable to provide specific details on our patients, we can share applicable patient protocols. In regards to the emergency room, patients are assessed and treated based on acuity. Furthermore, initiation of certain treatments require physician orders to ensure patient safety. In addition, Gwinnett Medical Center has a process to address the concerns of patients or their family members. We highly encourage those individuals to take advantage of this service.”