Starbucks employee fired after going off on customer in video posted online

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NEW YORK — A Starbucks employee was fired after a video of her ranting at customers at a New York City store went viral.

NBC 4 New York reports customer Ruby Chen was at the center of the employee’s anger.  Chen complained about the incident and posted the video on Starbucks’ Facebook page.

Chen says she ordered a Frappuccino and was pulling up the Starbucks app on her phone to pay. The Starbucks employee asked her name for her order.  Chen says she didn’t hear her, at which point the worker began shouting at her.

Chen claims the employee told  her to leave the store and accused her of trying to steal the cookie straw she was holding.

Chen asked if there was a manager she could speak with and the employee said, “You’re talking to the manager.”

The worker was a shift supervisor, not a manager, according to a spokeswoman for Starbucks.

When other customers in the store began to speak in Chen’s defense, the supervisor began yelling at them, NBC 4 New York reports.

A spokeswoman for Starbucks told NBC 4 New York the employee was fired as soon as they learned of the incident.

“This customer’s experience is not reflective of the service our partners provide to customers every day,” the spokeswoman said in a statement. “Our leadership team is reaching out to the customer to apologize and make this right.”

Chen told NBC 4 New York that Starbucks reached out to her in a follow up comment on her Facebook video and said the district manager apologized and promised “the leadership team would do everything to prevent terrible customer service of this kind from happening ever again.”

Chen said she was offered a $100 gift card and assured that the company was taking her complaint seriously.

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