RTA launches investigation into Ventra problems

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ventraThe RTA launched an investigation into all of the problems with the c-t-a’s “ventra” card system.

The RTA’s chairman asked his chief auditor to review the roll-out, saying an independent analysis is needed. A report is due in December.

The Ventra system has double-charged riders, businesses have had trouble enrolling employees in the tax-free ridership program, and there have been complaints of poor customer service.

The CTA has to give the mayor’s office weekly reports on its progress toward fixing the issues.


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