Man says family kicked off Southwest Airlines flight over tweet

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A man says his family was kicked off a Southwest Airlines flight after he used social media to complain about a boarding agent.

Duff Watson is an A-List customer with Southwest and has priority boarding.

He says in the past his children have also been allowed to board early, but on a flight from Denver to Minneapolis on sunday the boarding agent said they could not board early.

Watson wasn’t happy, so he tweeted about it.

Something to the effect of ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy, @SWA,'” Watson said.

The family was not allowed on the flight until Watson deleted the tweet, which he eventually did.

She said, ‘You can’t board the plane unless you delete that tweet,'” Watson’s daughter Lucy recalled. 

Watson says he doesn’t know why his family was targeted.

“There was no use of profanity, there were no threats made, nothing other than you know a terse exchange between a customer service agent and a customer,” Watson said.


Southwest said it’s reviewing the incident and sent Watson three $50 vouchers.

Watson says he won’t fly the airline again.

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