The people on the other end of your 911 call deal with thousands of life-and-death situations every day. So it may be surprising to learn that right now, there are no state standards to train and certify people doing that job.
This week is National Public Safety and Telecommunications week.
Recently there have been some cases that have shined the spotlight on 911 call handlers which have raised question on their qualifications and how they’re trained.
For each call center in Illinois, it could be different.
Now there’s a push to change that.
WGN’s Cortney Hall has more.