For 911 call centers, training and certifications vary across the board

Cover Story
This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

The people on the other end of your 911 call deal with thousands of life-and-death situations every day.  So it may be surprising to learn  that right now, there are no state standards to train and certify people doing that job.

This week is National Public Safety and Telecommunications week.

Recently there have been some cases that have shined the spotlight on 911 call handlers which have raised question on their qualifications and how they’re trained.

For each call center in Illinois, it could be different.

Now there’s a push to change that.

WGN’s Cortney Hall has more.

Popular

Latest News

More News