Chase customers denied Lollapalooza tickets

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CHICAGO-- Lollapalooza three-day passes went on sale Tuesday—and sold out shortly after.

Three-day passes to the festival started at an early bird rate of $250. The price increased to $275 once the first batch was gone.

As they have in the past, tickets sold out in less than an hour and Lollapalooza goer’s had to act fast if they wanted to get the best rate available.

But time wasn’t the issue for some people.

Some Chase customers said they had trouble purchasing tickets, expressing their frustration via Twitter, claiming that Chase declined their card or sent fraud alerts when they tried to purchase passes-- causing them to miss their opportunity to buy a three-day pass.

Chase issued the following statement in regards to the incident:

“Due to a systems issue, some customers were unable to purchase Lollapalooza concert tickets today. We have since fixed the issue and apologize for the inconvenience. Customers should contact us if they have questions or concerns.”

Single day passes will go on sale Wednesday at 10 a.m. for $110.  The 2015 lineup will also be released Wednesday.

The festival is in Grant Park from July 31 to Aug. 2.

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