Heather Younger is an employee engagement expert and author.
She joined the WGN Evening News to explain why remote work seems to be increasing the divide between leaders and employees.
She breaks down the importance of active listening for leaders to ensure that their employees feel heard, respected and understood.
Younger also offers advice to employers who plan to move fully back to work or as a hybrid organization.
More information on her website https://heatheryounger.com/