Sprint says service restored in Midwest following intermittent outages
CHICAGO — Sprint says it has fixed the problem that left many of its mobile phone customers in the Midwest with intermittent outages Wednesday.
According to the website downdetector.com, which tracks complaints about services made on social media and posted to the website itself, users began commenting Wednesday afternoon to say their Sprint service was not working in locations including Chicago, Moline and southeast Wisconsin. A graph on the website shows the spike began around 3:30 p.m. CT.
As hundreds of social media users reported issues with making and receiving calls using Sprint cellular devices, Sprint issued this statement around 4:45 p.m. Wednesday:
“Some customers in the Midwest may be experiencing intermittent voice issues. Our team is working quickly to resolve the issue and we apologize for the inconvenience.”
Late Wednesday night, Sprint issued a statement saying they traced and repaired the problem:
“Earlier today some customers in Midwest and other markets may have intermittently experienced voice issues. Service began restoring at approximately 8:30pm CT and service was fully restored at 10:30 p.m. CT. Maintaining reliable service to keep our customers connected is our top priority, and we deeply apologize to all customers impacted.”
After posting this story to WGN’s social media asking for users to respond if they are experiencing outages, thousands replied on Facebook alone. Twitter user Nicole Methven said, “this outage nearly gave me a heart attack,” as it came on the night of Halloween.
“Sent both girls out alone for their 1st Halloween without me. Couldn’t call/text/video/locate unless on WiFi. I drove around like a crazed women [sic]. Not a good night for it to happen,” Methven said.