CHICAGO – Metra riders can now say goodbye to paper tickets – but are they?
CTA, Pace and Metra rolled out the Ventra app last month, a place for all riders to all buy fares and check the status of their trains and buses.
It also gave an added bonus to Metra riders: the option of using the app on their phones as a virtual ticket.
On Wednesday WGN decided to check in with Metra riders to see what they thought of the virtual tickets – or if they even use them. Nearly 100,000 people have downloaded the Ventra app since its release last month. The majority of passengers with whom WGN spoke, though, were still paying with the old paper tickets. Some passengers say they didn’t even know about the app.
People are still learning about the app, and some monthly pass holders told us they already had their paper passes for the month, but are planning to transition to the virtual tickets in January.
There was still some confusion among riders about the app; the main question is what the app does differently for CTA, Pace and Metra riders.
The major difference: only Metra riders have the option of a virtual ticket right now. CTA and Pace riders can use the app to put money on their Ventra card, but still have to tap and pay for rides with the card.