Meter mixup results in woman paying wrong bill for 18 years

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ORLAND PARK, Ill. -- It has happened again.  An Orland Park woman says she overpaid her ComEd bill for nearly 18 years.  It turns out her power meter was switched with her neighbors.

Back in March we told you about another case where a man from Huntley overpaid by nearly $10,000.  Tom Duble’s meter was switched with his neighbors for nearly 11 years.  He continues to work with ComEd to recover that cash but it’s not that simple.  A state statute only requires ComEd to keep billing records for two years.  That prevents the power company from coming up with an accurate amount owed.  Without the records they have no way to prove how much the customer overpaid.

We went to ComEd and the Illinois Commerce Commission to find out about the two year rule.   ComEd Spokesperson Fidel Marquez says , “Yes, certainly can understand how frustrating that can be and it certainly is concerning that it took this long to discover but it’s virtually impossible for us to be aware of that unless someone brings that to our attention.”  Marquez says there is talk right now to change the two year rule but they have a lot to consider.  He says,  “keeping records indefinitely, there’s a cost to consumer.”

It’s a debate that may go on for a while.  State Representative Jack Franks also says he is working to draft legislation that would keep this from happening again.

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2 comments

  • noGEDbutCANread

    This is completely unacceptable! The nerve to say that is costs to keep records! Ever heard of a computer? Mine has records from 15 years ago! One bill a month for ten years is only 120 PDF files per customer – maybe 60MB!

  • Greg Felten

    The spokesperson from COM ED said “It is virtually impossible for us to know of the mix up unless somebody tells us about it”. COM ED was informed of this error for 7-8 years AND a Supervisor even came out and they still missed it. They just kept blowing off the customer saying electricity is expensive. HMMMM???