Meter mixup results in woman paying wrong bill for 18 years

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

ORLAND PARK, Ill. -- It has happened again.  An Orland Park woman says she overpaid her ComEd bill for nearly 18 years.  It turns out her power meter was switched with her neighbors.

Back in March we told you about another case where a man from Huntley overpaid by nearly $10,000.  Tom Duble’s meter was switched with his neighbors for nearly 11 years.  He continues to work with ComEd to recover that cash but it’s not that simple.  A state statute only requires ComEd to keep billing records for two years.  That prevents the power company from coming up with an accurate amount owed.  Without the records they have no way to prove how much the customer overpaid.

We went to ComEd and the Illinois Commerce Commission to find out about the two year rule.   ComEd Spokesperson Fidel Marquez says , “Yes, certainly can understand how frustrating that can be and it certainly is concerning that it took this long to discover but it’s virtually impossible for us to be aware of that unless someone brings that to our attention.”  Marquez says there is talk right now to change the two year rule but they have a lot to consider.  He says,  “keeping records indefinitely, there’s a cost to consumer.”

It’s a debate that may go on for a while.  State Representative Jack Franks also says he is working to draft legislation that would keep this from happening again.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s


  • noGEDbutCANread

    This is completely unacceptable! The nerve to say that is costs to keep records! Ever heard of a computer? Mine has records from 15 years ago! One bill a month for ten years is only 120 PDF files per customer – maybe 60MB!

  • Greg Felten

    The spokesperson from COM ED said “It is virtually impossible for us to know of the mix up unless somebody tells us about it”. COM ED was informed of this error for 7-8 years AND a Supervisor even came out and they still missed it. They just kept blowing off the customer saying electricity is expensive. HMMMM???

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.