An American Airlines passenger claims she was forced to crawl onto a plane after being told there was not enough time to set up a wheelchair ramp.
Theresa Purcell says that even when she pointed out a nearby ramp to the gate worker, they still refused to set it up.
She initially reached out to the company, through an attorney, to receive compensation.
American Airlines apologized for the situation, but responded to the request stating, “Thank you for your letter of demand on behalf of Theresa Purcell. American Airlines will not be issuing any compensation for your client’s injuries claim.”
After receiving the response from American Airlines, Purcell decided to sue for $75,000 and damages.
She claims that she properly notified the airline ahead of time and they were aware that she required a ramp to board the plane.
Purcell says that she was humiliated by the incident and that American Airlines violated the Air Carrier Access Act.