CHESAPEAKE, Va. — A woman is suing the phone company Verizon Wireless claiming they caused her to have a heart attack during a service call.
According to the lawsuit filed this week, the representative and supervisor treated her “rudely and threatened to have her arrested. She claims the supervisor wrongly accused her of threatening to kill everyone in the call center and caused her to have a heart attack.”
Hawkins said she spoke to a female customer service representative for at least 20 minutes. The rep eventually suggested she speak with the supervisor. Hawkins waited on hold for several minutes, the lawsuit said.
When the supervisor came on the line, the lawsuit said, he indicated that Hawkins had threatened his employee and that he was calling the police.
Hawkins said she was shocked anyone would say something like that about her. She felt lightheaded and quickly got off the phone and sat on her couch. She talked to her husband about what happened and checked her blinds several times in anticipation of police cars.
Hawkins said the supervisor called back about two hours later and apologized for the “miscommunication.”
The supervisor explained he had listened to a recording of the original call and determined she had not threatened anyone, according to Hawkins.
The day after the call, Hawkins went to her doctor. She said an EKG revealed she’d had a heart attack.
Hawkins said her doctor personally drove her to a hospital, where she underwent surgery to place a stent in one of her arteries. She said she spent four days in the hospital.
Hawkins said she had high cholesterol but no history of heart problems before the call.
Hawkins is suing for $2.35 million dollars, claiming both negligent and intentional infliction of emotional distress.
A spokesman for Verizon Wireless declined to comment on the lawsuit.