Man says family kicked off Southwest Airlines flight over tweet

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

A man says his family was kicked off a Southwest Airlines flight after he used social media to complain about a boarding agent.

Duff Watson is an A-List customer with Southwest and has priority boarding.

He says in the past his children have also been allowed to board early, but on a flight from Denver to Minneapolis on sunday the boarding agent said they could not board early.

Watson wasn’t happy, so he tweeted about it.

Something to the effect of ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy, @SWA,'” Watson said.

The family was not allowed on the flight until Watson deleted the tweet, which he eventually did.

She said, ‘You can’t board the plane unless you delete that tweet,'” Watson’s daughter Lucy recalled.¬†

Watson says he doesn’t know why his family was targeted.

“There was no use of profanity, there were no threats made, nothing other than you know a terse exchange between a customer service agent and a customer,” Watson said.


Southwest said it’s reviewing the incident¬†and sent Watson three $50 vouchers.

Watson says he won’t fly the airline again.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s


  • Paul Gizel

    The guy seems like a princess…. Mistakes happen, but to never fly again on that airline, a little over the top. That said, the airline seemed to be a little forceful by not letting him on the plane, That is where they went wrong.

    • Josh Keating

      I think, the airlines, has a point, maybe say that he could have board after removing the tweet, then post another tweet omitting the person’s name.

  • Lynn

    Seems a little fishy to me. I would like to hear both sides of the story and see the actual tweet. I can not believe as busy as they are at an airport and busy loading the plane that someone has time to read tweets going out and holding up the plane while this guy is deleting a tweet? This is not making sense totally.

  • Ed

    This guy is a princess. I mean, you don’t post peoples names on a social media site like that without their permission. Further, there are options to ask for a manager. Whatever it takes to get 15 mins of fame. And maybe you shouldn’t fly at all.

  • Aw

    Freedom of press! Southwest shame on you! And while they’re busy worrying about tweets, people are smuggling all kind of mess onto the plane. Get a life!

    • DIANE

      I think you meant to write freedom of speech,. I don’t believe the “dissatisfied ” passenger is a reporter or journalist.
      Just a angry dad with Frequent Fliers Miles , OR someone who paid a fee to register for easy check in and didn’t get what he thinks he paid for. Now he gets his 15 minutes of fame , some of which will be unpleasant and undesirable.

  • Jane Smith

    Any one commenting that’s not a Southwest employee? They were dead wrong to refuse service just because he said something uncomplimentary. Period.

  • JackChicago

    My first issue with this story is the man is obviously leaving out how the agents at the gate find out about his tweet. The only way for them to have done so was if he made a point of showing them – which means he is leaving out quite a bit of their interaction. What else is he leaving out? Everything that makes him look bad?
    Also, why publicly broadcast the employee’s name and gate they are working at? If you want to publicly complain, no reason to mention the person unless you are trying to cause problems for them. If you want Southwest to know who the individual was, no reason to tweet that out publicly – talk with a manager, and an email, call customer service, lots of options.
    Maybe news organizations should just stop covering stories like these – it is always self-reported by the customer and completely one-sided, often sounding at least extremely entitled, if not desperate for attention.

  • robert O'murphy

    He has priority boarding, not his whole family! If people dont get their way they go out to make an employee look bad.

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.