Some Chicago aldermen are demanding City Council hearings into the trouble-plagued rollout of the CTA’s new Ventra fare card.
This afternoon, CTA president Forrest Claypool will announce he is ordering Cubic, the operator of Ventra, to fix its problems fast.
Fare readers sometimes don’t accept the cards; cards can take too long to arrive by mail; and the complaint call centers often have long hold times.
The CTA will allow its customers to use the old Chicago Card Plus while Ventra’s problems are fixed.
