Chicago Police issue new 911 response protocol

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911 calls bus stop ad

This bus stop ad, located at Nagle and Higgins, is one of many around the city to bring awareness to the Chicago Police Department’s new 911 response protocol.

New rules took effect Sunday with the way Chicago Police respond to 911 calls.

Officers will now take reports over the phone for crimes where no one is in immediate danger and the offender is no longer at the scene — such as a burglary, car theft or damage to property.

74,000 reports were taken by phone last year.

That number is expected to double with the new rules.

The change is expected to free up 44 officers a day to focus on more serious crimes.

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1 Comment

  • Paul

    Anyone who has dialed 911 and 311 can attest that the officers taking the calls are mostly incompetent ones under administrative duty restrictions. They are unprofessional and irritated whenever they receive calls. Seems doesn't want to be bothered during their administrative sleep!

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