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Link card glitch in Illinois

Technical problems are causing issues for about 2 million people in Illinois who use Link cards.

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Technical problems are causing issues for about 2 million people in Illinois who use Link cards.

Illinois has a contract with Xerox to run the debit system for Illinois Link cards. A power outage caused a system failure and the backup system also failed.  When workers try to swipe their cards, the transaction is declined.

In a written statement, a spokesperson for Xerox says technical staff is addressing the issue and expect the system to be restored soon.  Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available.

The shutdown is affecting 17 states and 2 million people rely on link cards right here in Illinois.

This is a developing story, check back for details.

A spokesperson for Xerox says beneficiary access to programs such as SNAP, TANF, and other programs has been restored to the 17 States where Xerox provides EBT service.

Re-starting the EBT system required time to ensure service was back at full functionality.

Beneficiaries who required immediate access to their benefits can work with their local merchants who can activate an emergency voucher process where available.

The link card problems started about 10 this morning and continued at some stores throughout the night.  Officials say this had nothing to do with the federal shutdown.  The issue was a technical one.
Xerox is investigating the cause of the issue to prevent another interruption.

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