Starbucks sued for underfilling its lattes
SAN FRANCISCO — Two of Starbucks regular customers are suing the company for fraud because they say their lattes are never filled to the top of the cup.
The class-action lawsuit, filed in U.S. district court of California on Wednesday, claims the employees intentionally underfill the cup by 25 percent as a way to cut costs and use less milk.
“By underfilling its lattes, thereby shortchanging its customers, Starbucks has saved countless millions of dollars in the cost of goods sold and was unjustly enriched by taking payment for more product than it delivers,” the lawsuit states.
The plaintiffs say Starbucks cups are not big enough to hold the number of ounces listed on the menu and accuse the company of false advertising.
Starbucks says they are aware of the lawsuit and that it has no merit because the drinks are all handmade and are inherently going to vary in size.