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911 dispatcher accused of hanging up on Spanish-speaking callers

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LAWRENCE, MA -- A 911 dispatcher is accused of hanging up on Spanish-speaking callers in Lawrence, Massachusetts.

This is the third complaint against the same dispatcher.

The police chief says it's department policy to have a translator help with the caller and find out the problem.

The mayor says the town's population is 75 percent Spanish and the dispatcher's behavior is unacceptable.

She is on paid leave during the investigation.

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