A woman in suburban Kansans City, Mo., was so sick and tired of dealing with her mailman’s mishaps that she decided to record him in the act.
According to KDAF, Susan Howard Perry has had issues with her mailman’s carelessness for several years. From destroyed letters to packages getting left on the street, she decided enough was enough.
So, when she knew she had an expensive book coming in the mail, she decided to take a video of the drop off.
“I thought – I’m gonna see what he does with this book – and sure enough, that’s how the video happened,” Perry told KDAF.
Narrating from her window, Perry captured her mailman throwing that expensive book onto the ground. And she felt relief that she finally had proof.
She posted the video to Facebook, and after years of complaints that went unanswered, she told KDAF she received an outpouring of support . And to her surprise, she even got a visit from the new manager of her post office.
“He showed up at my front door, and literally his boss had seen the video on Facebook, and he said, ‘I apologize,’” she said.
She now feels one step closer to getting what she wants: Her mail.
“That’s all I want! she said. “I want my mail!”
Stacy St. John from the U.S. Postal Service released a statement regarding the incident that reads:
“The Postal Service condemns, in the strongest possible sense, the actions of any employee who mishandles mail or packages. An investigation into the incident is underway and if this video is accurate, then the behavior on the part of the employee shown in the video is not only unacceptable to the Postal Service, it threatens to tarnish the reputation and high level of trust that the vast majority of our employees work so hard to uphold. We have reached out to the customer to apologize and want to assure the public that we take such incidents seriously and are taking all appropriate steps to address it and ensure it does not happen again.”