YouTuber records yet another Comcast customer service flub

Comcast Customer Service is in question again after a person was left on hold for more than 3 hours.

YouTube user Aaron Spain, decided to take a video of his experience once he hit his third hour on hold.

While on hold, he used another phone to call the customer service number. He was then informed by the automated voice that the customer service line was closed.

This instance comes after another person recorded the infamous customer service call that first put Comcast in bad light.

Comcast says under no circumstances is this the experience they want their customers to have and have apologized.

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5 comments

  • Carrie

    This is really stupid. Obviously they forgot about him. Duh. Get over it. When I’ve been left on hold too long, I hang up and call back. Sure they tell you not to hang up because they will answer calls in the order received, but forget that. The dumb-dumb should have hung up and called back. Must be nice to have 3 hours to waste to make some dumb point. He must have made the call from work. Seems like the type of person who would do that.

    • Chris K

      If they truly cared about customer service,they need to clear the queue before they leave for the day. If there are customers still stuck in it, they cannot just shut it down because it’s their closing time – they close after the queue is shut so no more customers can come in and then take the ones waiting. That’s the basis of any call center environment.

  • MaryLu Krueger

    Everyday I have to call Comcast and have them reset my modem. Every single day. Generally more than once. 2 times so far today but I have had to do it up to 5. Comcast. says that it is my computer. Funny, I just bought a brand new one and this is the problem. No, the problem is there is no more service in customer service.

  • Dennis

    I had a similar experience. Two hours twice and a total of seven hours to get the problem resolved!

    The web does not give any contact numbers, try this one it goes to the corporate office 888 736 6711 ext 51509 . You will get the same B S apology, only from upper management.

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