Comcast Customer Service is in question again after a person was left on hold for more than 3 hours.
YouTube user Aaron Spain, decided to take a video of his experience once he hit his third hour on hold.
While on hold, he used another phone to call the customer service number. He was then informed by the automated voice that the customer service line was closed.
This instance comes after another person recorded the infamous customer service call that first put Comcast in bad light.
Comcast says under no circumstances is this the experience they want their customers to have and have apologized.