Report: Ventra cards working better

If you’re a CTA rider, have you noticed if you’re Ventra card is working better?

The CTA says the system is working better since its very troubled roll-out, but it still needs improvements.

CTA President Forrest Claypool told the RTA on Wednesday during a budget presentation, the agency won’t pay the contractor any of the $484 million deal until the system is working properly. He also pointed out some of the improvements from over the last few weeks.

Claypool claims 66% of riders have switched to Ventra, wait times at the call center are less than 5 minutes, and so-called “tap times” are averaging less than one second.

“We’re going to hold Cubic accountable. We’re going to hold Cubic to what they’re supposed to do, what they’re supposed to have done from the beginning of this contract,” said Claypool.

The CTA set the benchmarks for Ventra more than one month ago. The move was in response to activation, billing, and scanning problems for commuters.

The agency is also performing software upgrades for the entire bus fleet.

WGN News Writer C. Hayes published this report.

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