CTA drivers explain why riders get overcharged by Ventra

CTA bus drivers are offering an explanation of why some riders are being charged double for using their new Ventra fare cards.

It seems, when a rider exits through the front door of a bus, he has to pass the fare card reader; and if the card gets too close to the reader, it can charge another fare.

The CTA says it’s possible, but it’s not a widespread problem; and riders can avoid it by simply exiting through the rear door of the bus.

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