CTA suspending Ventra deadlines
The CTA announced Tuesday that it is indefinitely suspending all deadlines related to its problem-plagued ventra card system.
CTA President Forrest Claypool also announced he’s ordering the developer of Ventra to fix its problems fast.
Fare readers sometimes don’t accept the cards.
Cards can take too long to arrive by mail, and the complaint call centers often have long hold times.
The CTA is allowing its customers to use the old Chicago Card Plus while Ventra’s problems are fixed.
Ald. Bob Fioretti (2nd) called Ventra a “debacle” and said Claypool and CTA board chairman Terry Peterson should appear before the City Council Transportation Committee to answer questions.
Fioretti also wants to question Cubic Transportation Systems, which won a contract worth up to $454 million to operate Ventra.