Customers complain computers smell like cat urine; Dell agrees to help
Dell is advising its customers to stop blaming their house cats for the unfortunate order coming from their laptop and instead, get a part replaced.
Customers who bought the E643U laptop have complained for months that it smelled like cat urine.
Dell commented today that it was a problem with the manufacturing process.
The company said users whose computers have the odor can contact the company to have their device’s palm rest replaced. The smell appears to be the result of a manufacturing process related to the computer’s palm rest.