Link cards restored in Illinois, according to officials

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A spokesperson for Xerox says beneficiary access to programs such as SNAP, TANF, and other programs has been restored to the 17 States where Xerox provides EBT service.

Re-starting the EBT system required time to ensure service was back at full functionality.

Beneficiaries who required immediate access to their benefits can work with their local merchants who can activate an emergency voucher process where available.

The link card problems started about 10 this morning and continued at some stores throughout the night.  Officials say this had nothing to do with the federal shutdown.  The issue was a technical one.
Xerox is investigating the cause of the issue to prevent another interruption.

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