Technical problems are causing issues for about 2 million people in Illinois who use Link cards.
Illinois has a contract with Xerox to run the debit system for Illinois Link cards. A power outage caused a system failure and the backup system also failed. When workers try to swipe their cards, the transaction is declined.
In a written statement, a spokesperson for Xerox says technical staff is addressing the issue and expect the system to be restored soon. Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available.
The shutdown is affecting 17 states and 2 million people rely on link cards right here in Illinois.
This is a developing story, check back for details.