CTA reverses on Ventra, allows Chicago Card reloads
With the rocky rollout of the Ventra fare card system, the CTA is now temporarily bringing back its old fare cards that were no longer being sold.
In Wednesday’s abrupt reversal, the CTA resumed selling magnetic-striped transit cards at rail systems. Also, Chicago Card customers can again add values to their old cards.
Both of these options had been cut off Monday to push riders into using Ventra before it takes over completely in mid-December.
The CTA knew it had to do something to ease things after thousands of people trying to enroll in the Ventra system experienced much frustration, waiting on the phone with customer service for up to an hour.
CTA officials had planned on doubling their customer service representatives to address things, but now say they’ll triple the number of reps to about 300.