CTA and Pace riders are in for more changes today as current passes continue to get phased out for the new Ventra cards.
As transition continues, the complaints and confusion surrounding Ventra pile on.
Starting October 7th, rail stations will stop selling magnetic stripe passes.
Also, commuters with Chicago Card passes won’t be able to reload money onto their cards.
This is the next step of the Ventra transition. Since the public rollout of the card on September 9th, riders have noted problems with the new machines and trying to load money onto the new cards. They say phone calls to the helpline often go unanswered and new cards aren’t arriving in the mail as promised.
CTA says it plans to have extra personnel on hand over the next two weeks to help customers transition.
The key points to remember:
- Chicago Card and Chicago Card Plus passes will no longer work after November 15th.
- Magnetic stripe cards will stop working on December 15th.
- If you have a balance left on those cars when they expire, you can get it transferred but you have to do that by March 31 or you’ll lose the money.
To see the transition dates for all CTA and Pace cards, log on to http://www.transitchicago.com/ventrabenefits/
To view all neighborhood informational meetings (where you can also transfer balance from current card to Ventra) log on to http://www.transitchicago.com/news/default.aspx?Month=&Year=&Category=2&ArticleId=3205