CTA’s Ventra card removes two service fees
Two proposed service fees from the CTA’s new Ventra card are being removed.
This summer, CTA riders will have the option of using the Ventra debit card to pay their fares.
The service is being promoted as a way to use quick-scan technology without having to have an actual bank-issued debit card.
The Ventra MasterCard is a pre-paid debit card that is attached to a user’s account.
The card allows riders to board buses and trains with a simple swipe, but that luxury comes with several “convenience charges.”
Two of those charges have been removed from the CTA deal, but the agency did not reveal that until recently.
One charged $2.95 for reloading the Ventra account online with a credit card.
The other charged $10-per-hour for “account research” to resolve billing discrepancies.
Both of those services will be free.
Almost a dozen other convenience fees still remain.
Using the Ventra card at the ATM will cost a $1.50 withdrawal fee and any additional fee that financial institutions charge for using their machine.
There’s a $2 charge if you want to speak to a human being if you contact customer service.
Those calls will be free if you use the automated system provided.
There are also fees for not reloading an account at least once for 18 months and requesting paper copies of monthly statements.